A. Yes, the Home is
registered with the Care Quality Commission to care for 37
residents and is managed by Sijin Jacob our Registered Manager
with considerable years of experience.
A. Yes, the Home’s Care
Quality Commission Inspection Reports can be found on display both
at the Home and by clicking on the following link:
latest inspection report.
A. Prior to admission,
the Manager, or a senior member of the staff, will make an
appointment to visit you at home or in hospital. This allows us to
carry out an assessment of your care needs. Although you may need
some help in caring for yourself, we hope you will continue to
undertake those daily tasks you are currently able to do. Your
“Key Worker” will help to plan a programme of individual care to
ensure you get the help you need.
A. Of course you can.
You can simply request breakfast at a later time.
A. A Care Plan will be
tailored to meet your individual needs. You can be closely
involved with this if you wish. It will be reviewed on a regular
basis. A copy of the Care Plan can be obtained from your Key
Worker as required.
A. Yes, most residents
in our Home remain in close touch with their family. We think this
is very important, and as well as calling to see you, we would
like them to become involved in the life of the Home. Visitors,
including children and grandchildren, are most welcome in the Home
at any time.
A. Yes, as long as the
items are able to fit practically within your bedroom and meet the
fire safety regulations.
A. We have a visiting
Dentist and Optician who will call whenever needed.
A. In the unlikely
event of this happening, we would inform the Care Quality
Commission and contact the Social Work Department to arrange
alternative accommodation. Residents and their families or
advocates would be kept fully informed and involved at all stages
of this process.
A. We are very
fortunate that our staff remain loyal and committed to Auburn Mere
and have therefore remained in continuous service for quite some
time. Staffing levels are always set to ensure that staff have
sufficient time to care for the Residents needs.
A. Auburn Mere respects
all religious denominations. We have links to most of the local
Church’s and religious organisations. Families or friends are
welcome to take you to organised services. We have a monthly
communion, held in the Home.
A. All medicines
prescribed by a Doctor are stored in secured medicine cabinets and
are dispensed at the prescribed times by the Senior Support Worker
on duty. However, should you prefer, and are able to look after
your own medicines, this can be arranged.
A. Yes, we have a full
and comprehensive contract that has been compiled in accordance
with the Office of Fair Trading guidelines to ensure ease of use.
A. Yes. Some of our
residents within Auburn Mere have dementia and the staff has the
requisite skills to care for them.
A. Yes, you can go to
the Care Quality Commission’s site by clicking on the following
link:
CQC Public.
